1.  Order

Aqualveo undertakes to accept orders made using the Internet under the terms of these General Conditions of Sale.
Orders will only be processed after confirmation of payment. Aqualveo reserves the right to cancel any non-conforming order.

2. Product Information

The pictures and texts that illustrate the products have only an informative value. They are never contractual and do not constitute a commitment of exact correspondence to the product. They may be variations.
Some products may contain special mentions, such as professional installation advice. Aqualveo does not provide technical advice on installation forms other than what is mentioned in the documents accompanying the articles. Any damage resulting from an error in assembly or connection by the customer, will not be the responsibility of Aqualveo.

3. Prices

The prices quoted at Aqualveo store are in Euros, including VAT.
The delivery rates are support by the customer. These prices are presented at the end of the transaction.

4. Availability

The products are sent the day after the payment confirmation, whenever there is availability of stock.
If one of the products is not available, Aqualveo will contact you to inform about the expected delivery time.
You may choose to wait for the product to arrive, substitute it for another, or, if you prefer, Aqualveo will refund the amount corresponding to the unavailable products.

5. Delivery

We recommend you to check your order on delivery to confirm that the products correspond to your order and there are no visible damages.
If you do not receive your order, you should contact Aqualveo. After confirming the loss, you can schedule a new delivery, with no additional cost, or be refunded in the amount corresponding to your order.

6. Payment Options

Multibanco / Visa / Paypal / Transferência bancária

7. Refunds

After receiving your order, you have 15 days to return the products that are not to your liking.
Thank you for contacting us to inform the intention to return by phone or through our email.
The products in question as well as their packaging must arrive at our premises in perfect conditions of use, under penalty of losing the right to a refund.

8. Warranty conditions

Warranty against manufacturing defects for a period of two years from the date of purchase.

Always contact us by phone or through our email.

In case the product has a manufacturing defect, Aqualveo will replace it. To do so, you must send the defective product to Aqualveo, who will carry out the technical analysis. After this analysis, which will be carried out in a short time, Aqualveo will send the new replacement article, if the defects be proved.
In case the product cannot be replaced because it is no longer marketed, Aqualveo may propose to replace it with an equivalent product or refund the amount corresponding.

This warranty does not cover damage caused by natural disasters, bad use, inadvertency, modification or alteration of any part of the product.
The warranty does not cover damage caused by improper use or maintenance.
The warranty also does not cover damage resulting from installation error.
A garantia também não cobre danos resultante de erro de montagem.